The desire path analogy is spot on - it really shows how companies waste resources fighting against what customers are already trying to tell them. I've seen this play out with software products where users create workarounds that eventually become official features. The pheromone evaporation point is brillient too, explains why so many community initiatives fizzle when brands treat them like one-off launches instead of ongoing maintainance.
The desire path analogy is spot on - it really shows how companies waste resources fighting against what customers are already trying to tell them. I've seen this play out with software products where users create workarounds that eventually become official features. The pheromone evaporation point is brillient too, explains why so many community initiatives fizzle when brands treat them like one-off launches instead of ongoing maintainance.
Agreed and appreciate the feedback. Amazing what we can learn from bugs.